Allan Wright
About Allan Wright
Allan Wright is a Customer Service Manager at Nationwide Building Society, where he has worked since 2017. He has extensive experience in customer service and team management, having previously held various roles at Bank of Scotland and Lloyds Banking Group.
Work at Nationwide Building Society
Allan Wright has served as the Customer Service Manager at Nationwide Building Society since 2017. In this role, he focuses on enhancing customer experience and service efficiency. His tenure at Nationwide spans over seven years, during which he has implemented various process improvements that have positively impacted service delivery.
Previous Experience in Banking
Before joining Nationwide Building Society, Allan Wright held several positions at Bank of Scotland and Lloyds Banking Group. He worked as a Sales and Service Team Manager at Bank of Scotland from 2009 to 2013. Prior to that, he served as a Change Analyst and Change Team Manager at Bank of Scotland from 2007 to 2009. He also spent three years at Lloyds Banking Group as a Sales Team Manager and Bereavement Specialist from 2013 to 2016, and as a Service Team Manager from 2016 to 2017.
Education and Expertise
Allan Wright earned a Bachelor's degree in Finance and Financial Management Services from the University of Abertay Dundee, where he studied from 2001 to 2005. His educational background supports his extensive knowledge of regulated sales through service, contributing to both compliance and customer satisfaction in his roles.
Skills in Customer Service and Team Management
Allan Wright is recognized for his strong emotional intelligence, which enhances team dynamics and customer interactions. He specializes in providing support for bereavement cases, ensuring sensitive and effective handling of customer needs. His approach to team development fosters strong company advocacy and a sense of purpose among team members.