Amy Short (Ce Map Ce Rer)
About Amy Short (Ce Map Ce Rer)
Amy Short is a Later Life Mortgage Consultant Supervisor at Nationwide Building Society, where she has worked since 2018. With extensive experience in the mortgage sector, she has held various roles, including Senior Mortgage Advisor and Mortgage Services Senior Consultant, demonstrating strong communication skills and a commitment to exceptional customer service.
Work at Nationwide Building Society
Amy Short currently holds the position of Later Life Mortgage Consultant Supervisor at Nationwide Building Society, a role she has occupied since 2019. In this capacity, she is responsible for overseeing the performance and competence of other consultants. She has been with Nationwide as a Mortgage Consultant since 2018, where she has developed expertise in advising on Residential and Buy-To-Let mortgages, as well as Protection and Insurance. Amy conducts regular feedback and coaching sessions to enhance the skills of her team and ensure exceptional customer service.
Previous Employment Experience
Prior to her current role, Amy Short worked at several organizations in the mortgage and customer service sectors. She was a Senior Mortgage Advisor at Coventry Building Society from 2011 to 2016, where she provided mortgage advice for five years. Before that, she served as a Customer Service Assistant at Coventry Building Society for ten months in 2010. Amy also worked as a Mortgage Services Senior Consultant at Sequence (UK) Ltd from 2016 to 2018, and as a Residential and Lettings Administrator at Countrywide Plc from 2008 to 2010.
Education and Expertise
Amy Short studied at William Parker Secondary School in Daventry. She possesses extensive knowledge in mortgage services, particularly in Later Life mortgages, Interest Only Mortgages, Retirement Lending, and Equity Release. Her experience includes working in target-driven environments, where she developed strong communication skills across various transaction methods, including face-to-face, telephone, and video link interactions. Amy is adept at adapting her approach to meet individual customer needs.
Achievements in Customer Service
Throughout her career, Amy Short has consistently demonstrated a commitment to exceptional customer service. She has a track record of exceeding customer expectations and is responsible for managing the competence of her team at Nationwide Building Society. Her ability to provide tailored advice and support has contributed to her success in the mortgage consulting field, particularly in her current role as a supervisor.