Andrew Bailey
About Andrew Bailey
Andrew Bailey serves as the Director of Business Architecture, Mapping & Continuous Improvement at Nationwide Building Society, where he has worked since 2021. He has held various leadership roles in organizations such as BT and BSKYB, focusing on customer assurance, strategy, and transformation.
Work at Nationwide Building Society
Andrew Bailey serves as the Director of Business Architecture, Mapping & Continuous Improvement at Nationwide Building Society since 2021. In this role, he focuses on developing value stream, journey, and process mapping capabilities. He is responsible for establishing centers of excellence aimed at maximizing value for both members and colleagues. Bailey promotes a culture of diversity of thought and innovation, encouraging accountable freedom to deliver process simplification within the organization.
Previous Experience in the Financial Sector
Prior to his current role, Andrew Bailey worked at the Royal Bank of Scotland as a Change & Implementation Manager from 1997 to 2003. He later held various positions at BT, including Director of Customer Service from 2016 to 2018 and Director of Strategy & Transformation from 2019 to 2020. His experience in the financial sector includes significant roles that contributed to customer assurance and operational efficiency.
Career at BSkyB
Andrew Bailey's career at BSkyB spanned several years, where he held multiple positions. He served as Head of Technical Contact Centres from 2005 to 2010 and as Head of Customer Assurance from 2009 to 2011. Additionally, he worked as Contact Centres & Sales Information Manager from 2003 to 2005. His roles focused on enhancing customer experience and operational performance.
Education and Expertise
Andrew Bailey holds an MBA in Strategic Management from Edinburgh Napier University, which he completed from 2002 to 2004. He also achieved a Diploma in Management from Carnegie Business School in 2004. His educational background supports his expertise in business architecture and continuous improvement, contributing to his leadership roles in various organizations.
Focus on Diversity and Inclusion
At Nationwide Building Society, Andrew Bailey emphasizes building an inclusive and diverse community among colleagues. His leadership promotes diversity of thought, which he believes is essential for fostering innovation and achieving organizational goals. This focus on inclusion is a key aspect of his role in enhancing workplace culture.