Andrew Ball
About Andrew Ball
Andrew Ball serves as the Head of Operations Delivery at Nationwide Building Society, a position he has held since 2012. He manages relationships and performance for Collections Credit Card operations and has implemented strategies to improve efficiency and productivity among Collections agents.
Work at Nationwide Building Society
Andrew Ball has served as the Head of Operations Delivery at Nationwide Building Society since 2012. In this role, he oversees the relationship and performance metrics for Collections Credit Card operations. His responsibilities include ensuring that operational processes align with the organization's objectives and contribute to overall efficiency.
Management of Collections Operations
In his position, Andrew Ball manages the performance of Collections agents across multiple sites and products. He focuses on optimizing contact mechanisms and capacity planning to enhance the effectiveness of the Collections team. His efforts aim to improve service delivery and operational outcomes.
Collections Strategy Implementation
Andrew Ball has implemented a Collections strategy designed to enhance the efficiency and productivity of in-house Collections agents. This strategy involves developing processes that streamline operations and support the agents in achieving their performance targets.
Experience in Operations Delivery
With over a decade of experience at Nationwide Building Society, Andrew Ball has developed a deep understanding of operations delivery within the financial services sector. His expertise in managing collections operations contributes to the organization's ability to meet customer needs effectively.