Ann Sylvester
About Ann Sylvester
Ann Sylvester is a Team Manager at Nationwide Building Society, where she has worked since 2017. She has a background in managing commercial relationships and holds a Level 3 IGCA Certificate in KYC & CDD.
Work at Nationwide Building Society
Ann Sylvester has been employed at Nationwide Building Society since 2017, serving as a Team Manager. In this role, she oversees a team and manages various operational tasks. Her responsibilities include ensuring effective service delivery and maintaining high standards of customer care. Ann's experience in this position spans over seven years, during which she has contributed to the organization’s goals and objectives.
Previous Experience at Capita Business Services
Prior to her current role, Ann Sylvester worked at Capita Business Services as a File Reviewer for a brief period in 2015. This role lasted for three months and took place in Manchester, United Kingdom. During her time at Capita, she gained valuable experience in reviewing files, which contributed to her professional development.
Expertise in Commercial Relationship Management
Ann has significant experience in commercial relationship management, having managed a portfolio of approximately 150 medium-sized businesses. These businesses had turnovers ranging from £2 million to £15 million. This role required her to develop and maintain strong relationships with clients, ensuring their financial needs were met effectively.
Education and Professional Qualifications
Ann Sylvester holds an IGCA Certificate in KYC & CDD (Level 3), which demonstrates her expertise in Know Your Customer and Customer Due Diligence processes. This qualification highlights her commitment to maintaining compliance and understanding regulatory requirements in the financial sector.
Skills and Proficiencies
Ann is proficient in Microsoft Office applications, particularly Excel, Word, and Access. She possesses strong report writing, presentation, and communication skills, both verbal and written. Her ability to communicate effectively is essential in her roles, enabling her to convey complex information clearly and efficiently.