Anna Coles
About Anna Coles
Anna Coles serves as the Member Need Lead for Homes and Dreams at Nationwide Building Society, a position she has held since 2021. With extensive experience in the financial services sector, she has held various roles at Nationwide and NatWest, focusing on management and development within the organization.
Work at Nationwide Building Society
Anna Coles has been serving as the Member Need Lead for Homes and Dreams at Nationwide Building Society since 2021. In this role, she focuses on aligning services with the needs of members, particularly landlords. Prior to this position, she held several roles within the organization, including Deputy Regional Director from 2017 to 2021, where she managed operations in the South West UK. Her earlier positions include Area Manager roles in Buy to Let and general management, as well as a brief tenure as Distribution Change Leader in 2015.
Education and Expertise
Anna Coles holds a CeSRE qualification from the Institute of Financial Services, highlighting her expertise in the financial services sector. She also studied Mortgages and achieved Cemap from 2001 to 2002. Additionally, she earned a degree in Business Management from Southampton Solent University from 1997 to 2001. Her educational background supports her professional roles, particularly in matrix management and strategic delivery for Nationwide's Mission.
Background
Before joining Nationwide Building Society, Anna Coles worked at NatWest as a Regional Mortgage Manager from 2010 to 2012 and as a Senior Bank Manager from 2008 to 2010. Her experience in the banking sector provided her with foundational skills in mortgage management and customer service. Anna's career at Nationwide began in 2012, where she progressed through various management roles, demonstrating her capability in leadership and operational management.
Achievements
Throughout her career, Anna Coles has demonstrated a commitment to developing people within her teams, indicating a focus on mentorship and professional growth. Her strong emphasis on delivering Nationwide's Mission strategy tailored for landlords reflects her dedication to meeting member needs. Anna's extensive experience in management roles across different functions showcases her ability to navigate complex organizational structures effectively.