Arvind Chotai
About Arvind Chotai
Arvind Chotai serves as the Deputy Area Director at Nationwide Building Society, where he has worked since 2016. He has a background in regional management and sales, having held positions at Santander, Alliance & Leicester, and Nationwide Building Society.
Work at Nationwide Building Society
Arvind Chotai has held multiple positions at Nationwide Building Society since 2011. He served as Area Sales Manager from 2011 to 2013, where he contributed to significant improvements in ViewPoint scores within the division. Following this role, he worked as District Manager from 2013 to 2016, overseeing operations in Greater London. Since 2016, he has been the Deputy Area Director, managing key stakeholder relationships and performance across various sectors, including Banc Assurance, Mortgage & Protection, and Risk and Control.
Previous Experience at Santander and Alliance & Leicester
Before his tenure at Nationwide Building Society, Arvind Chotai worked at Santander as a Regional Manager for six months in 2011, focusing on the South London Region. Prior to that, he spent seven years at Alliance & Leicester from 2003 to 2010 as a Regional Manager, where he managed operations in the London and Essex regions. His experience in these roles contributed to his expertise in retail banking and regional management.
Leadership and Team Management
In his current role as Deputy Area Director, Arvind Chotai manages a team that includes eight branch managers, three quality supervisors, and over 80 retail staff. He has led a regional retail branch network through integration and change programs, including the implementation of a new risk model. His leadership has resulted in customer satisfaction scores that rank in the top quartile.
Achievements in Customer Satisfaction and Performance
Arvind Chotai has achieved notable success in customer satisfaction during his time at Nationwide Building Society. As Deputy Area Director, he secured customer satisfaction scores in the top quartile. Additionally, he was recognized for securing the second-best ViewPoint scores in his division, demonstrating his commitment to improving performance and customer experience.