Barbara Gormley
About Barbara Gormley
Barbara Gormley is a Branch Manager at Nationwide Building Society, where she has worked since 2013. She has a strong background in banking, having held managerial positions at HBOS and Lloyds Banking Group, and has demonstrated significant achievements in customer satisfaction and staff motivation.
Work at Nationwide Building Society
Barbara Gormley has served as the Branch Manager at Nationwide Building Society since 2013. Her tenure has been marked by a focus on customer satisfaction and service delivery. She has worked specifically at the Dunfermline Building Society branch in Johnstone, Renfrewshire. In her role, she has implemented strategies that significantly improved customer satisfaction survey results, achieving a score of 100% within a two-month period.
Previous Experience in Banking
Before joining Nationwide Building Society, Barbara Gormley held various positions in the banking sector. She worked as a Business Manager at HBOS from 2008 to 2010 at the Bank of Scotland in Erskine. Following this, she was employed by Lloyds Banking Group, where she served as a Business Manager from 2011 to 2013 at the Bank of Scotland on Victoria Road, Glasgow, and as a Branch Manager for a year at the Bank of Scotland in Helensburgh & Kilcreggan from 2010 to 2011.
Education and Training
Barbara Gormley completed her secondary education at Sacred Heart High School in Paisley, where she studied from 1975 to 1979. This foundational education has contributed to her career in the banking industry, providing her with essential skills and knowledge.
Achievements in Customer Satisfaction
During her career, Barbara Gormley has demonstrated a strong commitment to enhancing customer satisfaction. Notably, she increased customer satisfaction survey results from 67% to 100% in a short time frame of two months. This achievement reflects her effective management strategies and focus on customer service excellence.
Role in Integration Processes
Barbara Gormley played a significant role in the integration process during the closure of Dunfermline Building Society. She focused on managing change effectively and maintaining staff motivation throughout this transition, showcasing her leadership skills in challenging circumstances.