Ben R.
About Ben R.
Ben R. is the Lead Team Manager for Financial Crime at Nationwide Building Society, where he has worked since 2020. With over 10 years of leadership experience in the financial services industry, he specializes in coaching, people management, and fraud detection.
Current Role at Nationwide Building Society
Ben R. currently serves as the Lead Team Manager for Financial Crime at Nationwide Building Society. He has held this position since 2020, overseeing a team of Fraud Analysts dedicated to transaction monitoring aimed at preventing fraud. His role involves strategic leadership and the implementation of effective fraud detection measures.
Previous Positions at Nationwide Building Society
Ben R. has held multiple roles at Nationwide Building Society, contributing to various aspects of customer service and branch management. He worked as a Branch Manager in several locations, including Shirley, Romsey, and Totton, from 2012 to 2020. Additionally, he served as a Customer Service Manager in Chichester and Gosport, and as a Team Manager for Nationwide Now in Bournemouth. His extensive experience spans over a decade within the organization.
Education and Training
Ben R. studied at Hamble Community Sports Complex from 2000 to 2005, completing a five-year program. He also attended Barton Peveril Sixth Form College from 2005 to 2007, where he achieved qualifications in Information Technology. His educational background supports his professional expertise in the financial services sector.
Leadership Experience
With over 10 years of leadership experience in the financial services industry, Ben R. specializes in coaching, people management, and enhancing customer experience. He has previously led teams of Personal Banking Managers, utilizing video conferencing for appointments, and has a strong focus on debt management and fraud detection.
Early Career Background
Ben R. began his career in customer service at Marks and Spencer as a Customer Advisor from 2007 to 2008. He then joined Nationwide Building Society as a Customer Service Representative, where he worked for three years from 2008 to 2011. This early experience laid the foundation for his subsequent roles in management and leadership within the financial sector.