Bethany Woolf
About Bethany Woolf
Bethany Woolf is a Root Cause Analyst at Nationwide Building Society in Swindon, United Kingdom, where she has worked since 2019. She previously held various roles at Thames Water, including Quality Partner and Customer Relations positions.
Work at Nationwide Building Society
Bethany Woolf has been employed as a Root Cause Analyst at Nationwide Building Society since 2019. In this role, she focuses on identifying the underlying causes of issues within the organization. Her work contributes to improving processes and enhancing customer satisfaction. She is based in Swindon, United Kingdom, where she has developed her expertise over the past five years.
Previous Employment at Thames Water
Prior to her current position, Bethany Woolf worked at Thames Water for three years as a Quality Partner from 2016 to 2019. Her responsibilities included ensuring quality standards were met across various operations. Additionally, she held several roles at Thames Water, including Customer Relations Advisor and Customer Relations Case Manager in 2015, and worked in the Document Handling Centre from 2014 to 2015.
Education and Expertise
Bethany Woolf studied at the University of South Wales, where she earned a Bachelor of Arts with Honours in Photographic Art from 2011 to 2014. This educational background has provided her with a foundation in creative thinking and problem-solving, which she applies in her analytical work.
Career Progression
Bethany Woolf's career began at Thames Water, where she held multiple positions that contributed to her professional growth. Starting as a Document Handling Centre employee, she progressed to roles such as Customer Relations Case Manager and Customer Relations Advisor. Her experience in these positions laid the groundwork for her later role as a Quality Partner and ultimately as a Root Cause Analyst at Nationwide Building Society.