Bev Wright
About Bev Wright
Bev Wright serves as the Customer Service Manager for Vulnerable Customers at Nationwide Building Society, a position she has held since 1995. With extensive experience in managing cases for vulnerable individuals, she specializes in supporting customers with various health conditions.
Work at Nationwide Building Society
Bev Wright has served as the Customer Service Manager for Vulnerable Customers at Nationwide Building Society since 1995. In this role, she specializes in managing a portfolio of vulnerable customers who may have mental, physical, life-limiting, or terminal health conditions. Her extensive experience in this position has equipped her with the skills necessary to address the unique needs of these customers effectively.
Previous Experience at NatWest
Prior to her tenure at Nationwide Building Society, Bev Wright worked at NatWest as a Lending Officer from 1983 to 1995. During her 12 years in this role, she gained valuable experience in financial services, which contributed to her understanding of customer needs and service delivery.
Education and Expertise
Bev Wright studied at Thomas Beckett R C Upper School in Northampton, where she focused on Foreign Languages and Literatures from 1981 to 1983. Additionally, she graduated as a Stand Out Leader within Nationwide's management development strategy, highlighting her commitment to professional growth and leadership within the organization.
Specialization in Vulnerable Customers
Bev Wright has developed expertise in handling cases from early collections through to litigation for vulnerable customers and employee accounts. Her specialization allows her to navigate complex situations and provide tailored support to individuals facing various challenges, ensuring they receive appropriate assistance throughout their customer journey.