Beverley Frankland
About Beverley Frankland
Beverley Frankland is a Branch Manager at Nationwide Building Society, where she has worked since 2012. She has extensive experience in customer service roles, having previously held positions at Halifax and Nationwide Building Society over a span of more than two decades.
Work at Nationwide Building Society
Beverley Frankland has been employed at Nationwide Building Society since 2012, currently serving as a Branch Manager. Prior to this role, she worked in various capacities within the organization, including a Customer Account Manager from 2007 to 2012 and a Customer Representative from 1998 to 2007. Her experience at Nationwide spans over 14 years, contributing to her extensive knowledge of customer service and branch operations.
Previous Experience at Halifax
Before joining Nationwide Building Society, Beverley Frankland worked at Halifax as a Customer Service Manager from 1987 to 1997. During her ten years at Halifax, she developed skills in customer relations and service management, which laid the foundation for her future roles in the banking sector.
Educational Background
Beverley Frankland attended Scarborough College from 1985 to 1987, where she achieved a qualification as an Executive Assistant/Executive Secretary. This education provided her with essential administrative skills that have been beneficial throughout her career in customer service and management.
Early Career at Browns Fashion
Beverley began her career in customer service at Browns Fashion, where she worked as a Customer Service Sales Assistant from 1997 to 1998. This role helped her gain initial experience in retail customer service, which contributed to her understanding of customer needs and expectations.