Brooke Malthouse
About Brooke Malthouse
Brooke Malthouse is a Personal Banking Manager at Nationwide Building Society, where she has worked since 2011. With a background in retail and a focus on customer service, she has developed extensive experience in the banking sector over her career.
Work at Nationwide Building Society
Brooke Malthouse has been employed at Nationwide Building Society since 2011. Initially serving as a Member Service Representative, she has accumulated over 13 years of experience within the organization. In 2017, she advanced to the role of Personal Banking Manager, where she has worked for 7 years in Grays, Essex. In her current position, she focuses on delivering high-quality customer service and managing personal banking operations.
Previous Experience at Phones 4u
Before joining Nationwide Building Society, Brooke Malthouse worked at Phones 4u as a Sales Associate from 2008 to 2011. During her three years at the West Thurrock location, she gained valuable experience in retail sales and customer interaction, which contributed to her skills in customer service.
Education and Expertise
Brooke Malthouse attended Hassenbrook Technology College from 2002 to 2007, completing her education before entering the retail industry. Her educational background laid the foundation for her extensive experience in customer service and banking, allowing her to thrive in her current role.
Customer Service Focus
Brooke Malthouse has a strong commitment to customer service, aiming to excel in providing exceptional support to clients. Her experience in both retail and banking has equipped her with the skills necessary to thrive in customer service environments, ensuring that she meets the needs of her customers effectively.