Callum Longden
About Callum Longden
Callum Longden is a Senior Customer Service Consultant at Nationwide Building Society, where he has worked since 2014. He possesses strong skills in data analysis and has a solid understanding of the Financial Services industry, contributing to his effective management of customer service scenarios.
Work at Nationwide Building Society
Callum Longden has been employed at Nationwide Building Society since 2014, where he currently holds the position of Senior Customer Service Consultant. His tenure at Nationwide spans over 10 years, during which he has developed a strong understanding of the Financial Services industry. In addition to his role as a consultant, he has also served as New Starter Support since 2015, focusing on the integration and development of new employees. His experience in these roles has equipped him with the skills necessary to manage complex customer service scenarios effectively.
Previous Experience at The Co-operative Group
Prior to his current role at Nationwide, Callum Longden worked at The Co-operative Group from 2009 to 2014. He began as a Customer Advisor and later transitioned to a Customer Team Member. His time at The Co-operative Group, totaling four years, provided him with foundational customer service skills and experience in team dynamics, which he has carried into his subsequent roles.
Background in Customer Service
Callum Longden's career in customer service began at Natwest, where he worked as a Customer Service Officer for five months in 2008. This early experience laid the groundwork for his future roles in customer service. His cumulative experience across various organizations has honed his ability to provide effective solutions and manage customer inquiries efficiently.
Skills and Competencies
Callum Longden possesses strong skills in data analysis, which he utilizes to enhance customer service delivery. He is highly competent in using Microsoft Office programs, aiding his efficiency in administrative and reporting tasks. His understanding of the Financial Services industry allows him to navigate complex customer service scenarios with ease. Additionally, he advocates for change with a positive and flexible attitude, contributing to a dynamic work environment.
Team Management Experience
In his role as New Starter Support at Nationwide Building Society, Callum Longden has gained experience in managing a team of new starters. He focuses on their development and integration into the company, ensuring they are well-equipped to succeed in their roles. This leadership experience reflects his commitment to fostering a supportive work environment.