Cara O'callaghan
About Cara O'callaghan
Cara O'Callaghan is a Change and Digital Graduate at Nationwide Building Society, having held the position since 2021. She earned her Bachelor of Laws (LLB) from Ulster University and previously worked as a Customer Service Advisor at Concentrix.
Work at Nationwide Building Society
Cara O'Callaghan has been employed at Nationwide Building Society since 2021, serving as a Change and Digital Graduate. In this role, she engages in initiatives related to change management and digital transformation within the organization. Her position involves collaborating with various teams to implement strategies that enhance operational efficiency and customer experience.
Education and Expertise
Cara O'Callaghan studied at Ulster University, where she earned a Bachelor of Laws (LLB) degree from 2018 to 2021. Her academic focus was on law, providing her with a solid foundation in legal principles and practices. Prior to this, she attended Rathmore Grammar School, achieving A Levels in English Language and Literature from 2016 to 2018. This educational background equips her with strong analytical and communication skills.
Background
Cara O'Callaghan has a background in customer service, having worked at Concentrix as a Customer Service Advisor from 2018 to 2021 in Belfast, Northern Ireland. This experience allowed her to develop skills in client interaction and problem-solving, which are valuable in her current role at Nationwide Building Society.
Professional Experience at Concentrix
Before joining Nationwide Building Society, Cara O'Callaghan worked at Concentrix for three years as a Customer Service Advisor. During her tenure, she was responsible for assisting customers with inquiries and resolving issues, which helped her gain practical experience in customer relations and service delivery.