Carole Layzell
About Carole Layzell
Carole Layzell serves as the Channel Service Director at a nationwide building society since 2019 and is also a non-executive director on the customer advisory panel at Settle. She has extensive experience in various roles at Barclays, spanning over a decade, where she focused on customer experience, digital engagement, and branch network transformation.
Work at Nationwide Building Society
Carole Layzell has served as Channel Service Director at Nationwide Building Society since 2019. In this role, she is responsible for overseeing channel services, focusing on enhancing customer experience and operational efficiency. Her tenure at Nationwide spans five years, during which she has contributed to the organization's strategic initiatives in London, Greater London, United Kingdom.
Current Role at Settle
In addition to her position at Nationwide Building Society, Carole Layzell has been a Non-Executive Director on the Customer Advisory Panel at Settle since 2019. This role involves providing strategic guidance and insights to enhance customer engagement and service delivery. Her involvement with Settle also extends over five years, highlighting her commitment to improving customer experiences in financial services.
Previous Experience at Barclays
Carole Layzell has extensive experience at Barclays, where she held various roles from 2002 to 2019. Her positions included Digital Eagle, Proactive Engagement and Customer Experience Director, and Director of Complaints. She also served as Area Director for the Retail Branch Network in East London, overseeing operations for eight years. Her diverse roles at Barclays reflect her expertise in customer service, digital transformation, and operational management.
Education and Training
Carole Layzell studied at Ashridge Business School, where she gained knowledge and skills relevant to her career in financial services. Earlier, she attended West Hatch High School from 1982 to 1988. Her educational background has supported her professional development and leadership roles in her career.