Carolina Murcia
About Carolina Murcia
Carolina Murcia is a Member Service Representative at Nationwide Building Society, where she has worked since 2019. She has a background in customer service and sales, with previous roles at Explore Learning, British Airways, and Matterport.
Current Role at Nationwide Building Society
Currently, Carolina Murcia serves as a Member Service Representative at Nationwide Building Society, a position she has held since 2019. In this role, she utilizes her comprehensive knowledge of the organization's products and services to secure leads and book appointments. Carolina is responsible for managing cash in the branch, handling safe keys, and distributing and collecting cheque books and cash as necessary. She demonstrates strong problem-solving skills by addressing a variety of situations that arise in her daily responsibilities.
Previous Experience at Nationwide Building Society
Carolina Murcia has held multiple positions at Nationwide Building Society. She worked as a Member Relations Consultant for five months in 2020, where she engaged with members to address their inquiries. Additionally, she served as an Assistant Facilities Consultant for three months in the same year. Her diverse roles within the organization have contributed to her understanding of member needs and operational processes.
Education and Expertise
Carolina studied at Queen Mary University of London, where she achieved a degree in Accounting and Business/Management from 2016 to 2018. This educational background has equipped her with the skills necessary for her roles in customer service and management within the financial sector.
Work History in Customer Service
Carolina has a diverse background in customer service, having worked in various roles prior to her current position. She was a Customer Service Agent at British Airways for two months in 2018, and she also worked as a Tutor at Explore Learning from 2017 to 2019. Additionally, she served as a Spanish Sales Representative at Matterport for two months in 2019 and as a Sales Assistant at PEARSONS (ENFIELD) LTD for three years from 2014 to 2017.
Handling of Visa Dispute Cases
During the Covid-19 pandemic, Carolina handled Visa Dispute cases, assessing each case individually for evidence and distributing refunds to members. This experience highlights her ability to manage complex situations and her commitment to providing effective solutions for customers.