Caroline Reed
About Caroline Reed
Caroline Reed serves as the Chief Product Owner for Retail Services at Nationwide Building Society, bringing extensive experience in product management and design from her previous roles at Lloyds TSB and Nationwide. She holds degrees in Psychology with Sociology and Financial Services, and has a strong interest in leveraging technology to improve user experiences.
Current Role at Nationwide Building Society
Caroline Reed serves as the Chief Product Owner for Retail Services at Nationwide Building Society. She has held this position since 2022, working in a hybrid capacity. In her role, she focuses on leading product development and enhancing customer experiences within retail banking services.
Previous Experience at Nationwide Building Society
Before her current role, Caroline Reed worked at Nationwide Building Society as the Chief Product Owner for the Banking App and Internet Bank from 2021 to 2022. Additionally, she served as Head of Design for Nationwide for Business from 2018 to 2021, where she contributed to design strategies and user experience improvements.
Career Background at Lloyds TSB
Caroline Reed has extensive experience at Lloyds TSB, where she held multiple positions. She worked as a Project Manager for eight months in 2008, a Business Manager from 2003 to 2005, and a Customer Experience Manager from 2005 to 2007. She also served as a Consultant for Network Change from 2004 to 2005.
Education and Professional Development
Caroline Reed studied Psychology with Sociology at the University of Bath, earning a BSc from 1997 to 2001. She furthered her education at Alliance Manchester Business School, obtaining a BSc in Financial Services from 2002 to 2004. Additionally, she completed a Service Design Executive Masterclass at the Royal College of Art in 2019.
Leadership Style and Interests
Caroline Reed employs a consultative leadership style, focusing on inspiring and encouraging her team members to reach their potential. She has a passion for using technology to solve problems and enhance user experiences. In her personal time, she enjoys outdoor activities such as walking and running and has recently taken up open water swimming.