Charlene Keogh Cemap
About Charlene Keogh Cemap
Charlene Keogh is a Manager at Nationwide Building Society, where she has worked since 2014. She has a background in customer account management and mortgage consulting, along with various qualifications in compliance and human resources.
Work at Nationwide Building Society
Charlene Keogh has held various positions at Nationwide Building Society since 2007. She started as a Cashier, serving in this role for four years until 2011. Following this, she worked as a Customer Account Manager for one year from 2011 to 2012. Charlene then transitioned to the role of Mortgage Consultant, where she worked for two years until 2014. Since 2014, she has been serving as a Manager, accumulating ten years of experience in this position. Her responsibilities include conducting monthly branch audit checks, performing root cause analysis, and focusing on team development.
Education and Expertise
Charlene Keogh has a solid educational background in finance and human resources. She achieved full Cemap qualification through ifs University College, which is essential for mortgage professionals. Additionally, she studied Human Resources at the University of Sussex, completing her studies in 2016. Charlene also holds a Level 2 Merit Certificate in Compliance, demonstrating her knowledge in regulatory standards. Furthermore, she earned a Uniformed Services Diploma with distinction from Carshalton College, showcasing her commitment to professional development.
Background
Charlene Keogh completed her secondary education at Overton Grange School. She furthered her studies at Carshalton College, where she focused on Uniformed Services. Her early career at Nationwide Building Society began in 2007, and she has since progressed through various roles, gaining extensive experience in customer service and management within the financial sector.
Achievements in Management and Development
In her managerial role at Nationwide Building Society, Charlene Keogh has implemented various initiatives aimed at enhancing operational efficiency and compliance. She has conducted monthly branch audits and performed root cause analysis to identify operational issues. Additionally, she has been actively involved in recruitment processes, including organizing interviews and participating in recruitment evenings. Her focus on coaching and developing team members has contributed to improving their skills and performance within the branch.