Chelsea Strathern
About Chelsea Strathern
Chelsea Strathern is a Contact Centre Senior Consultant at Nationwide Building Society, where she has worked since 2017. She specializes in complex queries related to mortgages and banking, and is currently pursuing the CeMAP 1 qualification to further her career.
Work at Nationwide Building Society
Chelsea Strathern has served as a Contact Centre Senior Consultant at Nationwide Building Society since 2017. In this role, she specializes in managing complex queries related to Mortgage New Business, Mortgage Redemptions and Deeds, Banking, and Personal Loans. Her responsibilities include resolving customer complaints and providing coaching and support to her team members. Chelsea also leads team meetings, contributing to the operational efficiency of the contact centre.
Education and Expertise
Chelsea Strathern studied at Wrenn School, where she developed foundational skills that support her career in the financial services sector. She specializes in handling complex queries and is currently pursuing the CeMAP 1 qualification, which is designed to enhance her knowledge and expertise in the mortgage sector. This qualification will further equip her to navigate the complexities of mortgage-related inquiries.
Background
Chelsea Strathern has accumulated over seven years of experience in her current role at Nationwide Building Society. Her background includes extensive work in customer service, specifically within the financial services industry. This experience has enabled her to effectively address customer needs and enhance the overall service quality within her team.
Achievements
In her role as Contact Centre Senior Consultant, Chelsea Strathern has demonstrated a commitment to resolving customer complaints and supporting her colleagues through coaching. Her leadership in team meetings reflects her ability to foster collaboration and improve team performance. As she works towards her CeMAP 1 qualification, she is positioning herself for further advancement in the mortgage sector.