Chris Cooke
About Chris Cooke
Chris Cooke is a Customer Representative at Nationwide Building Society, where he has worked since 2015. He previously held assistant manager positions at Puma SE and G-Star RAW, and he specializes in digital services and member education.
Work at Nationwide Building Society
Chris Cooke has served as a Customer Representative at Nationwide Building Society since 2015. In this role, he focuses on enhancing customer experiences and providing support related to banking services. He leads digital services at the Bicester branch, where he educates members about online account management and alternative banking methods. His responsibilities include acting as the recognized deputy in the absence of the branch manager, demonstrating his leadership capabilities.
Previous Experience at Puma SE and G-Star RAW
Before joining Nationwide Building Society, Chris Cooke worked at Puma SE as an Assistant Manager from 2005 to 2011 for six years in Bicester Village. He later transitioned to G-Star RAW, where he held the same position from 2011 to 2015 for four years. His experience in retail management has equipped him with skills in customer service and team leadership, which he applies in his current role.
Education and Expertise
Chris Cooke studied at the University of Portsmouth, where he earned a Bachelor of Business Administration (B.B.A.) degree in Business Administration and Management from 2003 to 2006. This educational background provides him with a solid foundation in business principles, which he utilizes in his professional endeavors, particularly in customer service and digital banking.
Achievements and Recognition
Chris Cooke has been recognized for his contributions at Nationwide Building Society, receiving the 'In it together' Award for April in the E7 region. This award highlights his outstanding teamwork and collaboration with peers, reflecting his commitment to fostering a supportive work environment. Additionally, he successfully led an initiative to increase digital activation at the Bicester branch, resulting in a lower counter migration rate compared to the national average.