Chris Mills
About Chris Mills
Chris Mills is a Quality Assurance Analyst with extensive experience in the financial services sector, currently employed at Nationwide Building Society since 2020. He has previously held various roles at Huntswood, LV=, and the Financial Ombudsman Service, contributing to his expertise in quality assurance and complaints handling.
Work at Nationwide Building Society
Chris Mills has been employed at Nationwide Building Society as a Quality Assurance Analyst since 2020. In this role, he is responsible for ensuring that products and services meet quality standards and regulatory requirements. His experience in quality assurance contributes to the organization's commitment to delivering high-quality customer service and maintaining operational excellence.
Previous Experience in Quality Assurance
Prior to his current role, Chris Mills worked at Huntswood in various capacities. He served as a Quality Assurance professional from 2017 to 2018 for five months in Reading, and again from 2018 to 2019 for one year in Gloucester. His experience at Huntswood also included a position as a Reviewer from 2015 to 2016 for one year, and as a Complaints Manager for three months in 2017 in Southampton.
Experience in Complaints Handling
Chris Mills has a background in complaints handling, having worked at LV= as a Complaints Handler from 2019 to 2020 for ten months. This role involved addressing customer complaints and ensuring satisfactory resolutions. His experience in this area is complemented by his earlier position as an Adjudicator at the Financial Ombudsman Service from 2016 to 2017 for eight months in London.
Education and Training
Chris Mills studied at Russell Road College from 1991 to 1994, completing a three-year program. This educational background provided him with foundational skills that have supported his career in quality assurance and complaints management.