Christelle Y.
About Christelle Y.
Christelle Y. is a Complaint Investigator at Nationwide Building Society with a diverse background in customer service and healthcare. She has worked in various roles across multiple organizations in the UK and is proficient in French, English, and Lingala.
Work at Nationwide Building Society
Currently, Christelle Y. serves as a Complaint Investigator at Nationwide Building Society. She has held this position since 2019, contributing to the organization's efforts in managing and resolving customer complaints. Her role involves investigating complaints to ensure customer satisfaction and adherence to company policies. This position is based in Northampton, England, where she has been actively engaged for over five years.
Previous Experience in Financial Services
Before joining Nationwide Building Society, Christelle Y. worked at M&S Bank as a PPI Case Handler for eight months from 2018 to 2019. This role involved handling Payment Protection Insurance cases, where she developed skills in customer service and complaint resolution. Additionally, she briefly worked at Deloitte as an Administrative Case Handler for four months in 2019, further enhancing her experience in the financial services sector.
Background in Healthcare and Community Support
Christelle Y. has a background in healthcare, having worked as a Health Care Assistant and Phlebotomist at Sanctuary Group from 2016 to 2018. During this two-year period in Liverpool, she gained hands-on experience in patient care and medical procedures. She also served as a Community Support Worker at JUST ONE RECRUITMENT AND TRAINING LIMITED for seven months in 2016, focusing on providing support to individuals in need.
Education and Qualifications
Christelle Y. holds a BSc in Biomedical Science from the University of Chester, which she completed from 2012 to 2015. She also studied Applied Science, Psychology, and Sociology at New College Durham, achieving A Levels from 2010 to 2012. Additionally, she completed a Level 3 Introduction to Phlebotomy course at Geopace in 2017. Her educational background supports her proficiency in healthcare-related roles.
Language Proficiency and Technical Skills
Christelle Y. is proficient in three languages: French, English, and Lingala. This multilingual capability enhances her communication skills in diverse environments. She possesses excellent working knowledge of various software applications, including MS Office, CRM, CMS, and Pega systems. Her ability to quickly learn new systems and technologies is a notable asset in her professional roles.