Christopher O'leary
About Christopher O'leary
Christopher O'Leary is a Senior Customer Service Consultant at Nationwide Building Society in Sheffield, United Kingdom, where he has worked since 2014. He specializes in handling queries related to mortgages, savings, and banking, while also ensuring compliance with security and FCA regulations.
Work at Nationwide Building Society
Christopher O'leary has been employed at Nationwide Building Society since 2014, serving as a Senior Customer Service Consultant for a decade in Sheffield, United Kingdom. In this role, he addresses a variety of customer inquiries concerning mortgages, savings, and banking services. His responsibilities include ensuring compliance with security protocols and Financial Conduct Authority (FCA) regulations during customer interactions. O'leary has consistently surpassed key performance indicators related to product promotion and customer satisfaction, demonstrating his commitment to high-quality service.
Education and Expertise
Christopher O'leary holds a Bachelor of Arts (HONS) degree in Business Economics from Sheffield Hallam University, which he completed from 2007 to 2010. Additionally, he studied at the CFA Institute, where he earned The Certificate in Investment Management (IMC) in 2011 after an 11-month program. This educational background provides him with a solid foundation in economics and investment management, enhancing his expertise in customer service within the financial sector.
Background
Christopher O'leary has a background in customer service within the financial industry, specifically at Nationwide Building Society. His role as a Senior Customer Service Consultant involves handling a diverse range of queries, which reflects his extensive experience in the field. His educational qualifications in Business Economics and investment management contribute to his understanding of financial products and customer needs.
Achievements
During his tenure at Nationwide Building Society, Christopher O'leary has consistently exceeded key performance indicators related to product promotion and customer satisfaction. His ability to manage customer interactions effectively while ensuring compliance with security and FCA regulations highlights his professional achievements in the customer service domain.