Christopher Soyombo
About Christopher Soyombo
Christopher Soyombo is a Customer Service Manager at Nationwide Building Society, where he has worked since 2016. He has a background in business management and extensive experience in customer service, risk control, and team engagement.
Work at Nationwide Building Society
Christopher Soyombo has been employed at Nationwide Building Society since 2016, currently holding the position of Customer Service Manager. In this role, he conducts daily connection meetings to monitor team performance and engages with high net worth customers during free periods. His responsibilities include managing client portfolios and identifying customer needs to ensure optimal outcomes. Prior to his current role, he served as a Personal Banking Manager from 2013 to 2016, where he focused on enhancing customer service and operational efficiency.
Education and Expertise
Christopher Soyombo studied Business Management at the University of East London from 2006 to 2009, achieving a 2:1 degree. His educational background has equipped him with the skills necessary for effective management and operational oversight in the financial services sector. He possesses extensive experience in risk control and compliance, ensuring that business operations adhere to relevant regulations and procedures.
Background
Before joining Nationwide Building Society, Christopher Soyombo held various positions that contributed to his professional development. He worked as a Team Leader at Tesco International Sourcing from 2006 to 2008 and as a Customer Service Officer at HSBC Retail Banking and Wealth Management from 2011 to 2012. Additionally, he served as a Quotation & Delivery Planning Assistant at UK Power Networks from 2008 to 2011. These roles provided him with a solid foundation in customer service and team management.
Achievements
Christopher Soyombo plays a key role in fostering high morale and engagement within his team. He actively participates in meetings to discuss team and business performance, focusing on areas for improvement to enhance productivity and service excellence. He also acts as the first point of contact for training new and experienced staff on essential compliance areas, including Anti-Money Laundering (AML), Treating Customers Fairly (TCF), data protection, and Know Your Customer (KYC) protocols.