Christopher Todd
About Christopher Todd
Christopher Todd is a Mortgage New Business Team Manager at Nationwide Building Society, where he has worked since 2016. He has a background in customer service management and a degree in Journalism from the University of Leeds.
Current Role at Nationwide Building Society
Christopher Todd serves as the Mortgage New Business Team Manager at Nationwide Building Society. He has held this position since 2016, contributing to the management of mortgage-related operations within the organization. His responsibilities include overseeing team performance and ensuring compliance with industry standards.
Previous Experience at Nationwide Building Society
Prior to his current role, Christopher worked at Nationwide Building Society in various capacities. He served as a Customer Service Team Manager from 2007 to 2015, where he managed customer service operations for eight years. He also held the position of Customer Service/Mortgage New Business Hybrid Team Manager for one year from 2015 to 2016.
Education and Qualifications
Christopher Todd studied at the University of Leeds, where he earned a Bachelor of Arts degree in Journalism. This educational background has equipped him with skills relevant to communication and management within the financial services sector.
Achievements in Team Management
In his management roles, Christopher led teams that achieved significant compliance and performance metrics. He ensured a 100% compliance pass rate for consultants' policies through effective training and development. Additionally, he managed a team that reached a 90% authentication pass rate for compliance calls.
Impact on Operational Efficiency
Christopher implemented strategies that improved operational efficiency, resulting in a 95% attendance score by effectively utilizing HR policies. He also contributed to a record-breaking year for his department by helping secure a Service Level Agreement (SLA) that met call answering targets for 10 out of 12 months in the financial year 2017/2018. His efforts in maintaining staff engagement led to attrition rates remaining under 8%.