Claire Birch
About Claire Birch
Claire Birch is a Senior Intelligence Manager with over 15 years of experience in capacity management and forecasting, currently working in Bournemouth, United Kingdom. She has held various roles in the financial sector, including positions at Portman Building Society and as a Statistician in Farnborough.
Work at Nationwide Building Society
Claire Birch has served as a Senior Intelligence Manager at Nationwide Building Society since 2009. In this role, she is responsible for optimizing staff placement to enhance coverage and customer service. Her work involves leading a specialist team that focuses on capacity management and forecasting for the branch network over a five-year period. This position builds on her extensive experience in intelligence management and customer insights.
Previous Roles in the Financial Sector
Prior to her current role, Claire Birch worked as an Intermediary Intelligence Manager from 2007 to 2009. She also held the position of Customer Insight Manager at Portman Building Society from 2001 to 2007. Additionally, she served as a Capability Group Leader for Statistics from 1996 to 2001 and worked as a Statistician/Senior Statistician from 1991 to 1996. Her career has been primarily based in Bournemouth and Farnborough, United Kingdom.
Education and Expertise
Claire Birch studied at the University of Essex, where she earned a Master's degree in Mathematics from 1987 to 1990. Prior to that, she attended Ashby de la Zouch Grammar from 1983 to 1987. Her educational background in mathematics has equipped her with the analytical skills necessary for her roles in intelligence management and statistics.
Background in Statistics and Customer Insights
Claire Birch has a strong background in statistics and customer insights, having worked in various roles that required data analysis and strategic planning. Her experience as a Statistician and her subsequent positions in customer insight have contributed to her ability to lead teams focused on improving customer service and operational efficiency.