Claire Davies
About Claire Davies
Claire Davies serves as the Director of Business Operations, Mortgages & Financial Wellbeing at Nationwide Building Society, a position she has held since 2023. With a career spanning over two decades in various roles at Nationwide, she has demonstrated expertise in business management, strategy, and customer experience.
Work at Nationwide Building Society
Claire Davies currently serves as the Director of Business Operations, Mortgages & Financial Wellbeing at Nationwide Building Society, a position she has held since 2023. Her career at Nationwide spans over two decades, during which she has held various leadership roles. Prior to her current role, she was the Director of Mission Performance from 2021 to 2023. Other notable positions include Head of Business Management for the Branch Network and Head of Strategy and Performance in Group Compliance. Her extensive experience within the organization has contributed to her expertise in business operations and customer experience.
Education and Expertise
Claire Davies studied at Loughborough University School of Business and Economics, where she earned a Master of Science (MSc) in Strategic Leadership and Management from 2016 to 2019. Her academic achievements include being awarded Loughborough Business School’s Student of the Year in 2019. This educational background has equipped her with the skills necessary for her various roles in business operations and strategic management within the financial services sector.
Background
Claire Davies began her career at Nationwide Building Society in 2001 as a Customer Advisor in Operations. Over the years, she progressed through various roles, including Customer Service Manager and Senior Analyst in Operations. Her career trajectory reflects a commitment to enhancing customer experiences and operational efficiency. Claire has also played a key role in shaping organizational culture and driving significant shifts in behaviors within the company.
Achievements
Throughout her career at Nationwide Building Society, Claire Davies has successfully led the turnaround of failing projects in challenging environments, showcasing her strong track record in enterprise transformation. She has conceptualized and implemented large-scale operating model changes and customer experience initiatives, including retention strategies and enhancements to customer journeys. Her leadership has been recognized for driving significant shifts in organizational culture and behaviors.