Claire Young
About Claire Young
Claire Young is a Complaints Handler at Nationwide Building Society, where she has worked since 2021. With extensive experience in complaint handling and quality assurance, she has held various roles in the banking sector over the past two decades.
Work at Nationwide Building Society
Claire Young has been employed as a Complaints Handler at Nationwide Building Society since 2021. In this role, she addresses customer complaints and strives to resolve issues effectively. Her experience in complaint handling contributes to her ability to manage customer concerns and enhance service quality.
Previous Employment Experience
Prior to her current position, Claire Young held various roles in the banking and financial services sector. She worked at ICF as a Desktop Quality Auditor for six months in 2020. Before that, she was a Mortgage Reviewer at Lloyds Banking Group for one year. Her career also includes roles as a Case Reviewer at EY and a Team Leader at Accenture, where she focused on migration support.
Background in Complaint Handling
Claire Young has extensive experience in complaint handling, having worked in multiple capacities across different organizations. She served as a Senior Complaint Handler at HFC Bank for six years and as an Expert Complaint Handler at the Royal Bank of Scotland for five years. Additionally, she worked as a Complaint Handler at TSB Bank and as a Complaints Adjudicator at the Financial Ombudsman Service.
Education and Training
Claire Young's educational background includes studies at Colmers Farm from 1997 to 2002 and at Cadbury from 2002 to 2004. Her training has provided her with foundational knowledge that supports her career in the banking and financial services industry.
Expertise in Banking Operations
Claire Young possesses a diverse skill set in banking operations, including quality assurance, collections, recoveries, and project work. Her experience spans both retail and commercial banking, equipping her with a comprehensive understanding of the industry and its various functions.