Clare Harbridge
About Clare Harbridge
Clare Harbridge is a Member Data Processes Product Owner at Nationwide Building Society, where she has worked since 2022. She has extensive experience in customer insights and proposition management, having held various roles at Nationwide Building Society and Friends Life UK.
Work at Nationwide Building Society
Clare Harbridge currently serves as the Member Data Processes Product Owner at Nationwide Building Society, a position she has held since 2022 in Swindon, England. Prior to this role, she worked in various capacities within the organization, including Member Data Resolution Manager from 2020 to 2022, Proposition Manager from 2016 to 2018, and Customer Journey and Change Manager from 2015 to 2016. Her tenure at Nationwide also includes a secondment as Customer Experience Planning Manager in 2014. Throughout her time at Nationwide, she has focused on enhancing member data processes and improving customer experiences.
Experience at Friends Life UK
Clare Harbridge has significant experience from her time at Friends Life UK, where she worked for a total of over five years. She held the position of Senior Customer Insight Executive from 2008 to 2013 and served as Group Insight Consultant for nine months in 2013. Her roles at Friends Life involved analyzing customer insights and contributing to the development of strategies aimed at improving customer engagement and satisfaction.
Education and Expertise
Clare Harbridge studied Business Administration at De Montfort University, where she earned a Bachelor of Arts degree from 1999 to 2002. Her educational background has provided her with a strong foundation in business principles, which she applies in her professional roles. Clare has developed a comprehensive understanding of member journeys and process enhancements, which she utilizes in her current role as a Product Owner.
Background in Proposition Management
Clare Harbridge has extensive experience in proposition management, having held multiple roles in this area at both Nationwide Building Society and AXA UK. At AXA UK, she worked as a Marketing Assistant and Proposition Executive from 2004 to 2008. Her background in proposition management has equipped her with the skills necessary to drive product development and enhance customer offerings.
Customer Insights and Change Management
Clare Harbridge has a strong background in customer insights and experience, demonstrated through her various roles related to customer journey and change management. At Nationwide Building Society, she served as Customer Insights Analyst from 2013 to 2015, where she focused on analyzing customer data to inform business decisions. Her expertise in this area has been instrumental in implementing operational model changes and improving risk and controls within member data processes.