Clare Ivory
About Clare Ivory
Clare Ivory is a manager with extensive experience in the banking sector, currently working at Nationwide Building Society since 2018. She previously held various managerial roles at the Royal Bank of Scotland from 2012 to 2017.
Work at Nationwide Building Society
Clare Ivory has been employed at Nationwide Building Society as a Manager since 2018. She operates out of the Wakefield branch in the United Kingdom. In her role, she oversees various operational aspects and ensures the delivery of high-quality customer service. Her tenure at Nationwide Building Society spans six years, reflecting her commitment to the organization and its objectives.
Previous Experience at Royal Bank of Scotland
Clare Ivory has extensive experience with the Royal Bank of Scotland, where she held several positions from 2012 to 2017. She began as a Customer Service Manager for eight months in 2012, followed by a role as Service Manager for five months in Bradford. From 2013 to 2015, she served as Unit Leader for Social Media, Webchat Service, and Digital Customer Support. Subsequently, she worked as Function Head for Digital Support and Service in the Direct Bank division from 2015 to 2017.
Education and Expertise
Clare Ivory studied at the University of Leeds, where she completed a course in Lean Waste, achieving a pass from 2010 to 2011. She also attended Bradford College, where she obtained RSA qualifications in Word and Excel. Additionally, she pursued further studies at Leeds University, again focusing on Lean Waste and achieving a pass.
Professional Development
Throughout her career, Clare Ivory has engaged in professional development activities that have enhanced her skills in customer service and digital support. Her roles at the Royal Bank of Scotland involved leadership in various customer service channels, including social media and webchat, which contributed to her expertise in digital customer engagement.