Clare Penny
About Clare Penny
Clare Penny is a Senior Manager in Customer at Nationwide Building Society, where she has worked since 2018. She previously held various roles at Carillion and Zurich Insurance, focusing on customer experience and data insight.
Work at Nationwide Building Society
Clare Penny currently holds the position of Senior Manager - Customer at Nationwide Building Society. She has been in this role since 2018, contributing to customer management strategies and initiatives. Her work focuses on enhancing customer experiences and improving service delivery within the organization. Nationwide Building Society is known for its commitment to customer service, and Clare's role is integral to maintaining and advancing these standards.
Previous Experience at Carillion
Clare Penny worked at Carillion in various capacities from 2015 to 2018. She served as Head of Customer Experience from 2015 to 2016, where she focused on improving customer interactions. Following this role, she became Head of Customer Experience and Workplace Insight for a brief period in 2016. Subsequently, she took on the role of Corporate Head of Data Insight from 2017 to 2018. Her time at Carillion was marked by her efforts to enhance customer satisfaction and data-driven decision-making.
Career Background in Insurance
Clare Penny has extensive experience in the insurance sector. She worked at Zurich Insurance Company Ltd as a Team Manager from 1998 to 2005, managing teams and overseeing operations. In 2015, she briefly served as a Senior Business Analyst at Zurich Insurance Plc in Dublin. Additionally, she spent nine years at Capita Insurance Services as a Business Improvement Consultant, where she focused on enhancing business processes and operational efficiency.
Educational Background
Clare Penny studied at Highworth Warneford School. This educational foundation provided her with the skills and knowledge necessary for her subsequent career in customer experience and data insight. Her academic background has contributed to her professional development and expertise in managing customer relations and data analysis.