Courtney Harrison
About Courtney Harrison
Courtney Harrison is a Business Support Analyst at Nationwide Building Society, where she has worked since 2021. With a background in contact center operations and expertise in supplier management, she has held various roles within the organization since 2017.
Work at Nationwide Building Society
Courtney Harrison has been employed at Nationwide Building Society since 2021 as a Business Support Analyst. In her role, she contributes to various business operations and supports the organization's objectives. Prior to this position, she held several roles within the company, including Collections and Recoveries - New Starter Trainer from 2018 to 2021, where she focused on training new employees. She also participated in the Stand Out Leadership Development Programme from 2020 to 2021, which aimed to enhance leadership skills among staff. Additionally, she worked as a Collections and Recoveries - Specialist Collector & Negotiator from 2017 to 2021, where she developed her negotiation skills.
Education and Expertise
Courtney Harrison studied at Malcolm Arnold Academy from 2009 to 2014, completing her secondary education. She furthered her education at The London Institute of Banking & Finance, where she achieved a Level 3 Certificate in Mortgage Advice and Practice from 2021 to 2022. Her expertise includes specialist supplier management within the financial sector, and she has a strong background in contact center operations, which has enhanced her skills in customer interaction and negotiation.
Background
Courtney Harrison has a diverse work history that includes various roles in customer service and administration. Before joining Nationwide Building Society, she worked as a Transport Administrator at Great Bear Distribution Ltd. from 2015 to 2017. She also gained experience as a Front Desk Receptionist at Dallington Fitness Leisure & Wellbeing Club for a brief period in 2015. Her early career experiences contributed to her development in customer service and operational roles.
Training and Coaching Experience
Courtney Harrison has significant experience in training and coaching new starters within the collections and recoveries sector. She served as a New Starter Coach during an 8-month secondment in 2019, where she focused on onboarding and developing new employees. Her contributions to workforce development have been instrumental in enhancing the skills and performance of new team members at Nationwide Building Society.