Craig Hall
About Craig Hall
Craig Hall is a Business Planning Manager at Nationwide Building Society, where he has worked since 2017. He has extensive experience in forecasting, planning, and digital development, having held various roles in the banking sector.
Work at Nationwide Building Society
Craig Hall has been employed at Nationwide Building Society since 2017, serving as the Business Planning Manager. In this role, he is responsible for overseeing business planning initiatives and managing digital webchat and social platform projects. His work focuses on enhancing the customer journey and experience through the use of text analytics. Prior to his current position, he held several roles within the organization, including Senior Analyst - Forecasting and Senior Manager - Forecasting and Planning, contributing to various forecasting and planning strategies.
Previous Experience at TSB Bank
Before joining Nationwide Building Society, Craig Hall worked at TSB Bank in multiple capacities. He served as a Scheduling Manager for five months in 2015 and later as a Strategic Planning Consultant from 2013 to 2015. His roles at TSB Bank involved strategic planning and scheduling, where he contributed to operational efficiency and resource management.
Education and Expertise
Craig Hall completed his A Levels at Thomas Alleynes High School from 1996 to 1998. He furthered his education by participating in the Core Leadership Development Programme and obtaining a Diploma in First Line Management between 2008 and 2010. His expertise includes digital development and insight, specifically in the deployment and change management of webchat systems, which he applies to enhance customer interactions on digital platforms.
Background in Forecasting and Planning
Craig Hall has a strong background in forecasting and planning, having worked in various analytical roles at Nationwide Building Society. His experience includes serving as a Senior Analyst - Forecasting and later as a Senior Manager - Forecasting and Planning. These positions allowed him to develop skills in data analysis and strategic planning, which he now applies in his current role as Business Planning Manager.