Danielle Jones
About Danielle Jones
Danielle Jones is a Team Manager at Nationwide Building Society, where she has worked since 2013. She oversees mortgage charge liability, manages a team for TMW BTL Servicing transactions, and conducts customer complaint analysis.
Work at Nationwide Building Society
Danielle Jones has been employed at Nationwide Building Society since 2013, serving as a Team Manager for 11 years. She operates from Portman House in Bournemouth. In her role, she holds sole risk responsibility for the release of mortgage charge liability over properties. She manages a team tasked with completing TMW BTL Servicing transactions, ensuring that these are executed within established Service Level Agreements. Danielle also chairs fortnightly meetings as the Viewpoint Manager for her department, where she organizes events and assists with action plans.
Education and Expertise
Danielle Jones possesses expertise in risk management and customer service processes. She conducts daily monitoring and Root Cause Analysis of customer complaints, which includes a comprehensive monthly review and action plan. Her role requires her to ensure that staff are well-informed about anti-money laundering procedures to prevent fraud. Additionally, she coaches and develops a senior administrator to maintain efficient team operations.
Background
Prior to her tenure at Nationwide Building Society, Danielle worked at DCK Concessions as a Manager from 2008 to 2012. This four-year experience contributed to her management skills and understanding of operational processes. At DCK Concessions, she developed foundational skills that have supported her current responsibilities in team management and customer service.
Achievements
Danielle Jones is responsible for liaising with both internal and external auditors, providing rationale and evidence of decision-making processes. Her role involves conducting thorough analyses to improve customer service and operational efficiency. She has implemented action plans based on her reviews of customer complaints, contributing to the overall performance of her team.