Darren Gelder
About Darren Gelder
Darren Gelder serves as the Branch Transformation Manager at Nationwide Building Society, where he has worked since 2018. With a background in project management and extensive experience in various roles within the financial sector, he focuses on enhancing customer experience and integrating digital technologies in branch operations.
Work at Nationwide Building Society
Darren Gelder has held multiple positions at Nationwide Building Society since 1997. He currently serves as the Branch Transformation Manager in Manchester, a role he has occupied since 2018. Prior to this, he worked as a Branch Transformation Coach for one year and as an Area Manager (Mortgages) for five years. His earlier roles include District Sales Manager and Area Manager (Financial Planning Manager). Throughout his tenure, he has been involved in significant projects aimed at enhancing customer experience, including a national initiative with a budget exceeding £500 million.
Education and Expertise
Darren Gelder has a solid educational background in management and project management. He studied at Leeds Beckett University, where he earned a Bachelor of Arts in Economics and a Diploma in Management Studies. He also completed a Level 4 Diploma in Financial Advice (DipFA) from Ifs. Additionally, he pursued Project Management studies at APM, achieving the Project Management Qualification (PMQ). His education supports his expertise in branch transformation and customer experience enhancement.
Background
Darren Gelder began his career in the financial services sector at Norwich and Peterborough Building Society as a Branch Manager. He transitioned to Nationwide Building Society in 1997, where he has since developed a diverse career across various roles. His experience spans over two decades, with a focus on financial advising, sales management, and branch transformation. His work has primarily taken place in different regions of the United Kingdom, including Leeds, Swindon, and Greater Manchester.
Achievements
Darren Gelder has been instrumental in several key initiatives at Nationwide Building Society. He is part of a national team dedicated to improving customer experience, managing a substantial budget for transformative projects. His focus on integrating digital technologies with human interaction is a critical aspect of his current role as Branch Transformation Manager. His efforts in staff behavioral change and property delivery are also significant components of the branch transformation initiative.