Darren Johnson
About Darren Johnson
Darren Johnson is a Delivery Manager specializing in Scrum and Release Management at Nationwide Building Society, where he has worked since 2018. He has a background in project delivery and GIS analysis, with experience in enhancing customer service operations and implementing security measures in banking systems.
Work at Nationwide Building Society
Darren Johnson has been serving as a Delivery Manager - Scrum & Release Management at Nationwide Building Society since 2018. In this role, he focuses on managing delivery processes and ensuring effective release management practices. His tenure at Nationwide Building Society spans a total of six years, during which he previously held the position of Project Delivery Manager from 2014 to 2018. In these roles, he has contributed to various projects aimed at enhancing service accessibility and streamlining customer service operations.
Project Management Experience
Darren Johnson has extensive experience in project management, having worked in various capacities across different organizations. At Nationwide Building Society, he oversaw the integration of third-party access for power of attorneys and managed the change of address straight-through processing project. Prior to this, he worked as a Project Manager at RM Education from 2009 to 2011, where he implemented two-factor authentication for the Internet Banking platform and led the delivery of an authenticated webchat facility.
Previous Roles and Responsibilities
Before joining Nationwide Building Society, Darren Johnson worked as a GIS Analyst at Infoterra from 2006 to 2007. His role involved analyzing geographic information systems data. He also served as a Project Manager at RM Education from 2009 to 2011, where he was responsible for managing projects related to educational technology and online services. His diverse background in project management and analysis has equipped him with a broad skill set applicable to his current role.
Achievements in Service Improvement
Throughout his career, Darren Johnson has been involved in several initiatives aimed at improving service delivery. At Nationwide Building Society, he played a key role in enhancing service accessibility for clients by overseeing the integration of third-party access for power of attorneys. Additionally, he managed the change of address straight-through processing project, which streamlined operations and improved customer service efficiency.