Dave Ault
About Dave Ault
Dave Ault is a Telephony Analyst at Nationwide Building Society, where he has worked since 2019. He has a strong background in team building and coaching, with expertise in process mapping using Microsoft Visio.
Work at Nationwide Building Society
Dave Ault has been employed at Nationwide Building Society since 2011, holding various roles over the years. He currently serves as a Telephony Analyst, a position he has held since 2019 in Sheffield, United Kingdom. In this role, he focuses on optimizing telephony systems and processes. Prior to this, he worked as a Call Coaching Manager from 2017 to 2018, where he was responsible for coaching staff in Sheffield and Wakefield. He also served as a Team Manager from 2011 to 2016, contributing to team development and performance within the contact center.
Education and Expertise
Dave Ault studied at Norton College from 2001 to 2004, where he achieved A-levels. His educational background laid the foundation for his career in the telephony sector. He also attended Meadowhead School from 1997 to 2001. His expertise includes strong skills in team building and a proficiency in using Microsoft Visio for process mapping and diagramming, which are essential for managing telephony systems effectively.
Background
Dave Ault has a background in coaching, which enhances his ability to mentor and develop team members. His experience in various roles at Nationwide Building Society has equipped him with a comprehensive understanding of contact center operations. His career trajectory reflects a commitment to improving team dynamics and operational efficiency in telephony services.
Achievements
Throughout his career at Nationwide Building Society, Dave Ault has contributed to the development of cohesive and effective teams within the contact center environment. His roles have involved significant responsibilities in team management and coaching, demonstrating his capability in fostering a productive work atmosphere.