Dave Palmer
About Dave Palmer
Dave Palmer serves as the Chief Product Owner for Digital Banking at TSB Bank, where he has worked since 2021. He has extensive experience in digital banking, having previously held various roles at Nationwide Building Society, including Head of Mobile & Digital Banking.
Work at Nationwide Building Society
Dave Palmer has held multiple roles at Nationwide Building Society since 2010. He served as a Consultant in Branch Location, Design & People Training from 2010 to 2012. He then transitioned to the role of Delivery Manager for Business Transformation from 2009 to 2010. Following this, he was appointed as Senior Manager for Mobile & Digital Banking from 2012 to 2017. He advanced to Head of Mobile & Digital Banking from 2017 to 2018. Since 2018, he has been the Chief Product Owner for Digital Banking, overseeing various digital initiatives.
Current Role at TSB Bank
Since 2021, Dave Palmer has been serving as the Chief Product Owner for Digital at TSB Bank. In this role, he leads a team of approximately 300 multi-skilled individuals, both onshore and offshore. He is responsible for implementing changes across TSB's digital services and manages digital platforms that cater to over 2 million active users monthly. His work includes overseeing mobile apps, secure websites, conversational banking, IVR, and low code platforms.
Education and Expertise
Dave Palmer studied at the University of Birmingham, where he earned a Bachelor of Commerce with Honours (BCom Hons) from 2004 to 2007. He also completed his A Levels at Sir Thomas Rich's in Gloucester from 1996 to 2003. His educational background has provided him with a strong foundation in business and commerce, which he has applied throughout his career in digital banking.
Professional Background
Dave Palmer began his career with an internship at HSBC in 2006. He joined Nationwide Building Society in 2010, where he progressed through various roles before becoming Chief Product Owner for Digital Banking. His experience spans over a decade in the financial services sector, focusing on digital transformation and product ownership.