David Gillan
About David Gillan
David Gillan is a Team Manager at Nationwide Building Society, where he has worked since 2021. With 14 years of experience in financial services, he has held various roles at Barclays and Nationwide, demonstrating expertise in digital solutions and team management.
Work at Nationwide Building Society
David Gillan currently holds the position of Team Manager at Nationwide Building Society, a role he has occupied since 2021 in Swindon, England. He manages a team of complaint handlers, focusing on delivering high-quality service to Nationwide members. Prior to his current role, he served as a Senior Member Relations Consultant from 2020 to 2021 and as a Member Relations Consultant from 2019 to 2020, both in Swindon. His tenure at Nationwide has allowed him to develop a strong understanding of customer relations within the financial services sector.
Experience at Barclays
David Gillan has extensive experience with Barclays, where he worked in various managerial roles. He was a Branch Manager from 2009 to 2010 in Finsbury Park, followed by similar positions in Newham from 2018 to 2019, Hackney Mare Street from 2016 to 2018, and Swiss Cottage from 2012 to 2014. Additionally, he served as a Market Leader on secondment from 2014 to 2016 in Woolwich. His roles involved overseeing branch operations and enhancing customer service within the banking environment.
Education and Expertise
David Gillan has a solid educational background in business administration and management. He studied at Anglia Ruskin University from 2016 to 2018, where he focused on Leadership and Management. He also attended the University of Sussex for a year in 2000 and completed his secondary education at North Westminster Community School from 1993 to 2000. His education complements his 14 years of experience in financial services, where he has developed expertise in risk, credit, insurance, and retail banking products.
Background
David Gillan has built a career in the financial services industry, primarily focusing on customer relations and branch management. His experience spans over a decade, during which he has held various positions that have equipped him with a strong understanding of digital solutions and customer service strategies. His work history reflects a commitment to enhancing member experiences and operational efficiency within banking environments.