David Groom
About David Groom
David Groom is a Data Analyst at Nationwide Building Society, where he has worked since 2019. He has a diverse background in customer service and technical support, having held various roles within the company and other organizations.
Work at Nationwide Building Society
David Groom has held multiple positions at Nationwide Building Society since 2013. He began as a Customer Service Agent, where he worked for one year. He then transitioned to a Social Media Representative role for one year. Following this, he served as a Governance & Control Analyst for two years and as a System Support Analyst for six months. He continued his career as a Business Support Analyst for one year before taking on his current role as a Data Analyst in 2019. Throughout his tenure, he has contributed to various projects and initiatives, enhancing operational efficiency.
Education and Expertise
David Groom studied at Edinburgh Napier University from 2009 to 2010. He also attended Glasgow Caledonian University, where he studied Interactive Media Creation and earned a BSc from 2008 to 2009. His educational background has provided him with a foundation in data analysis and technical skills, which he applies in his current role at Nationwide Building Society.
Background in Technical Support and Sales
Before joining Nationwide Building Society, David Groom worked in various roles that contributed to his skill set. He was a Broadband Technical Advisor at O2 UK for 11 months and a Sales Specialist at Imagine Cruising for two months. He also worked as a Retention Advisor at Sky for two years. These positions helped him develop customer service and technical support skills, which he later utilized in his roles at Nationwide.
Achievements in Data Analysis
In his current position as a Data Analyst, David Groom has developed a system for extracting statistics from the E-gain system, addressing limitations previously deemed insurmountable. He has automated the creation of dashboards using E-Gain, Outlook, Power Automate, and Power Query, which has significantly reduced operational risks. Additionally, he contributes weekly insights to the Heartbeat, providing valuable analysis for the Branch Network Director.
Recognition and Awards
David Groom has received two nominations for the 'Unsung Hero' award in the quarterly departmental awards at Nationwide Building Society. These nominations recognize his exceptional contributions that often go unnoticed, highlighting his commitment to his work and the value he brings to his team.