Dean Jervis
About Dean Jervis
Dean Jervis is an IT Service Assurance Operations Manager at Nationwide Building Society, where he has worked for over 30 years in various roles, including Service Introduction Manager and Senior Helpline Analyst. He possesses extensive expertise in IT Service Management, particularly in Service Transition activities and Change Management.
Work at Nationwide Building Society
Dean Jervis has held multiple roles at Nationwide Building Society, contributing significantly to IT Service Management. He began his tenure in 1990 as a Senior Helpline Analyst at the IT Service Desk, where he worked for 12 years until 2002. He then transitioned to various managerial positions, including Senior Change Coordinator from 2002 to 2007, Release Management Team Manager from 2007 to 2008, and IT Change Management Team Manager on secondment for six months in 2008. After a two-year stint as an IT Change Management Consultant, he became the Service Introduction Manager (Lead) in 2010. Currently, he serves as the IT Service Assurance Operations Manager, a position he has held since 2021.
Education and Expertise
Dean Jervis studied at New College Swindon from 1987 to 1988, where he gained foundational knowledge that supports his extensive career in IT. He also attended Oakfield Secondary School. With over 30 years of experience in IT Service Management, he possesses expert practical knowledge in IT Change Management and Release Management. His expertise is particularly focused on Service Transition activities for major projects and programs, which enhances the efficiency of IT operational processes.
Background
Dean Jervis has a long-standing career in the IT sector, beginning in 1990 at Nationwide Building Society. His roles have evolved over the years, reflecting his growth in the field of IT Service Management. His experience encompasses various aspects of IT operations, including service desk support, change management, and release management. His leadership skills have been instrumental in guiding teams through complex IT operational processes.
Achievements
Throughout his career at Nationwide Building Society, Dean Jervis has demonstrated strong leadership skills and a commitment to improving IT service delivery. His roles have involved overseeing critical IT operational processes and ensuring effective service transitions. His ability to inspire confidence within teams has contributed to the successful implementation of major projects and programs within the organization.