Dembo Drame
About Dembo Drame
Dembo Drame is a Personal Banking Manager at Nationwide Building Society, where he has worked since 2018. He specializes in training colleagues, coaching Member Representatives, and ensuring compliance within the banking sector.
Work at Nationwide Building Society
Dembo Drame has been serving as a Personal Banking Manager at Nationwide Building Society since 2018. In this role, he focuses on enhancing member support by providing training on systems and tools to colleagues. He also coaches Member Representatives to better address the needs of members. His responsibilities include ensuring compliance with processes and regulatory requests, which is essential in the banking sector. Drame's experience in this position spans over six years, during which he has built strong relationships with members to optimize outcomes for the building society.
Previous Experience in Banking and Training
Before joining Nationwide Building Society, Dembo Drame worked as a Freelance Trainer at MyBnk from 2016 to 2018. During this two-year period in London, he provided training that contributed to the financial education of young people. Additionally, he held the position of SEND Youth Worker at Aston-Mansfield for 11 months in 2015 to 2016, where he supported youth with special educational needs. Drame also served as an Independent Consultant at The Care Leavers' Foundation for one year, further expanding his experience in training and support roles.
Education and Expertise
Dembo Drame studied Mathematics and Statistics at The Open University, where he achieved a qualification in Maths. This educational background provides him with a strong foundation in analytical skills, which are applicable in his role in banking and member support. His expertise in mathematics and statistics complements his responsibilities in ensuring compliance and enhancing member experiences.
Coaching and Training Skills
In his current role, Dembo Drame emphasizes the importance of coaching and training within the organization. He actively trains colleagues on various systems and tools, aiming to improve the overall support provided to members. His coaching of Member Representatives is focused on developing their skills to better meet the diverse needs of members, thereby enhancing service quality and member satisfaction.