Diana Kozlova
About Diana Kozlova
Diana Kozlova is an Operational Quality Analyst at Nationwide Building Society, where she has worked since 2016. She holds a Bachelor of Education in Russian Philology and Intercultural Communication from the Lithuanian University of Educational Science and has experience in customer service and quality analysis.
Work at Nationwide Building Society
Diana Kozlova has been employed at Nationwide Building Society as an Operational Quality Analyst since 2016. In this role, she focuses on ensuring operational quality and enhancing customer experience. Her responsibilities include analyzing processes and implementing improvements to meet quality standards. With over eight years in this position, she has contributed to various initiatives aimed at optimizing service delivery and customer satisfaction.
Previous Experience at WDS, A Xerox Company
Before joining Nationwide Building Society, Diana Kozlova worked at WDS, A Xerox Company. She held two positions during her tenure from 2012 to 2016. Initially, she served as a Technical Customer Service Representative from 2012 to 2015, where she provided technical support and assistance to customers. Following this role, she advanced to the position of Subject Matter Expert for one year, where she utilized her expertise to guide and support team members in Poole.
Education and Expertise
Diana Kozlova has a solid educational background, having studied at the Lithuanian University of Educational Science. She earned a Bachelor of Education (B.Ed.) degree in Russian Philology and Intercultural Communication from 2008 to 2012. Additionally, she completed her secondary education at Senamiescio secondary/high school from 2004 to 2008. Her academic qualifications provide her with a strong foundation in language and communication, which complements her professional roles.
Skills and Interests
Diana Kozlova possesses a broad skill set that includes self-motivation, teamwork, and leadership abilities. She is adept at establishing lasting interpersonal relationships, which enhances her effectiveness in collaborative environments. Additionally, she has a strong interest in innovative projects that focus on enhancing customer experience, demonstrating her commitment to continuous improvement and customer satisfaction.