Diane Ternier
About Diane Ternier
Diane Ternier is the POA & Bereavement Helpdesk Team Manager at Nationwide Building Society, where she has worked since 2019. With over 19 years of experience in the financial services industry, she excels in team management and customer service.
Work at Nationwide Building Society
Diane Ternier has been employed at Nationwide Building Society since 2019, where she serves as the POA & Bereavement Helpdesk Team Manager. In this role, she is responsible for managing a team that provides support and assistance to customers dealing with power of attorney and bereavement matters. Her focus is on delivering high-quality customer service and ensuring that her team meets the needs of clients during challenging times.
Previous Experience in Financial Services
Before joining Nationwide Building Society, Diane Ternier worked at Yorkshire Building Society Group as a Contact Centre Team Manager from 2008 to 2018. During her ten years in this position, she developed skills in team management and customer service, contributing to the overall efficiency and effectiveness of the contact center operations. Prior to that, she was a Retail Manager at SPIRIT PUB COMPANY (INNS) LIMITED from 1993 to 2002, where she gained valuable experience in managing teams and customer interactions.
Education and Expertise
Diane Ternier studied at Bournemouth University, where she earned a BA (HONS) in Hospitality Management from 1988 to 1992. This educational background has equipped her with essential skills in management and customer service, which she has applied throughout her career in the financial services industry. With over 19 years of experience, she specializes in developing team members to enhance customer service delivery.
Skills and Professional Focus
Diane Ternier is skilled in building strong interpersonal relationships and effectively communicating with diverse audiences. She is known for her resolution-focused approach and commitment to achieving challenging results. Her passion for leading teams through changing environments has been a significant aspect of her professional journey, enabling her to adapt and thrive in various roles within the financial services sector.