Dilini Thambavita
About Dilini Thambavita
Dilini Thambavita is a Personal Banking Manager at Nationwide Building Society, where she has worked since 2019. She has a background in finance and customer service, with previous roles at The Post Office and Nationwide Building Society, and holds a Bachelor's degree in Philosophy, Religion and Ethics from Heythrop College.
Work at Nationwide Building Society
Dilini Thambavita currently serves as a Personal Banking Manager at Nationwide Building Society, a position she has held since 2019. In this role, she utilizes her expertise in identifying sales opportunities and managing customer relationships. Prior to this, she worked as a Customer Representative at the same organization from 2017 to 2019. Her experience in these roles has contributed to her understanding of banking operations and customer service.
Previous Experience in Financial Services
Before her tenure at Nationwide Building Society, Dilini Thambavita worked as a Finance Specialist at The Post Office from 2015 to 2017. This role involved managing financial transactions and customer inquiries. Additionally, she gained experience as a Passenger Service Agent at Swissport for 8 months in 2015, where she interacted with customers in a fast-paced environment. These positions have equipped her with a solid foundation in customer service and financial operations.
Education and Expertise
Dilini Thambavita studied at Heythrop College, University of London, where she earned a Bachelor's degree in Philosophy, Religion, and Ethics from 2011 to 2014. She furthered her education by obtaining a Certificate in Complaints from the International Compliance Association in 2017, focusing on compliance and complaint investigations. Her educational background supports her role in managing customer complaints effectively.
Skills in Banking Operations
Dilini Thambavita has developed advanced skills in Microsoft Office, which enhance her efficiency in managing banking operations. Her expertise in identifying sales opportunities within the financial services sector is a significant aspect of her current role. Additionally, her strong background in complaint investigations is crucial for addressing customer concerns and ensuring satisfaction.