Dina Henly
About Dina Henly
Dina Henly is a Senior Liaison Officer Accounts with extensive experience in operational efficiency and customer service. She has worked for various organizations, including Royal Mail and Nationwide Building Society, and has a strong background in managing workplace safety and performance monitoring.
Work at Nationwide Building Society
Dina Henly has served as a Senior Liaison Officer Accounts at Nationwide Building Society since 2015. In this role, she focuses on managing account-related inquiries and ensuring efficient communication between clients and the organization. Her tenure at Nationwide has been marked by her commitment to enhancing operational processes and improving customer satisfaction.
Experience at Royal Mail
Prior to her current role, Dina Henly worked at Royal Mail from 2003 to 2015, where she held positions as Administrator and Deputy Manager. During her 12 years at Royal Mail in London, she successfully managed sick absence processes and introduced visual displays and hourly performance monitoring to improve operational efficiency in mail sorting operations.
Background in Customer Service
Dina Henly has a diverse background in customer service, having worked at Thames Water as a Customer Service Accounts representative from 2000 to 2003. Her experience in customer-facing roles has contributed to her ability to manage client relationships effectively and address operational challenges.
Previous Roles and Responsibilities
Before her time at Thames Water, Dina worked as a Finance Administrator at PHH Mortgage from 1996 to 2000 in Mount Laurel, New Jersey. She also held a position at Tsw as a Customer Support Administrator since 2015 in Treviso, Italy. In these roles, she focused on financial processes and customer support, enhancing her expertise in account management.
Achievements in Operational Efficiency
Dina Henly has implemented various initiatives to improve operational efficiency throughout her career. Notably, she increased revenue by identifying fraudulent stamps and underpayments in letter traffic at Royal Mail. Additionally, she has implemented world-class safety standards to enhance health and safety in the workplace.