Dipesh Chauhan
About Dipesh Chauhan
Dipesh Chauhan is a Quality Assurance Analyst at Nationwide Building Society, where he has worked since 2017. He has a background in case handling and analysis, and has contributed to the development of internal policies and training programs.
Work at Nationwide Building Society
Dipesh Chauhan has been employed at Nationwide Building Society since 2017, serving as a Quality Assurance Analyst in Northamptonshire, England. In this role, he has been involved in the development and training of team members to enhance target achievement. He designed an internal policy that incorporates Know Your Customer (KYC) and Anti-Money Laundering (AML) processes, which received approval from the Head of Regulations and Compliance. Prior to this position, he worked as a Case Handler at the same organization from 2014 to 2015.
Previous Experience at Centrica Energy
Before joining Nationwide Building Society, Dipesh Chauhan worked at Centrica Energy as a Case Analyst from 2015 to 2017. During his tenure, he assisted various departments in creating resource management tools aimed at effectively managing and monitoring tasks and personnel. He also developed a management information report that communicated variances related to Service Level Agreements and Key Performance Indicators, which included monthly commentary for the board.
Education and Expertise
Dipesh Chauhan studied at De Montfort University, where he earned a Bachelor's degree in International Business from 2009 to 2012. His educational background has provided him with a solid foundation in business principles, which he has applied throughout his professional career in quality assurance and case analysis.
Achievements in Quality Assurance
In his current role as a Quality Assurance Analyst, Dipesh Chauhan implemented a Quality Assurance Information Pack for senior management. This initiative was designed to address key risks and issues within the organization. He has also led completion projects to ensure timely implementation of processes, demonstrating his commitment to improving operational efficiency.