Drishti Rai Singh
About Drishti Rai Singh
Drishti Rai Singh is a Member Service Representative at Nationwide Building Society, with extensive experience in customer service roles across various organizations. She holds multiple degrees in Banking and Finance, as well as Advanced Accounting, and has worked in the banking sector in both India and the United Kingdom.
Work at Nationwide Building Society
Drishti Rai Singh has been employed at Nationwide Building Society as a Member Service Representative since 2018. In this role, she communicates rules and regulations to customers, including information related to the Financial Conduct Authority (FCA) when opening new accounts. Drishti displays a willingness to be cross-trained in other branch functions, which enhances her versatility within the organization. She also identifies and implements banking protocols in emergencies, such as activating safety screens or contacting law enforcement. Additionally, she is responsible for branch office vault operations, including opening, closing, and balancing procedures, and serves as the ATM vault custodian.
Previous Employment Experience
Prior to her current role, Drishti Rai Singh held several positions in the customer service sector. She worked at Amkette Analytics Limited as a Service Coordinator for 9 months in Thane from 2012 to 2013. In 2017, she served as an Advisor at Lloyds Banking Group for 3 months in Sheffield, United Kingdom. That same year, she briefly worked at Capita as a Tele Betting representative for 1 month. Following these roles, she joined Royal Mail as a Customer Service Officer, where she worked for 8 months in Plymouth, United Kingdom. Additionally, she was a Customer Service Executive at Reliance Capital for 1 year in Thane from 2014 to 2015.
Education and Expertise
Drishti Rai Singh has a strong educational background in banking and finance. She earned a Master’s Degree in Banking and Finance from Sheffield Hallam University, studying from 2015 to 2017. Prior to this, she completed a Bachelor’s Degree in Banking and Insurance at KET’s V G Vaze College of Arts, Science and Commerce, University of Mumbai, from 2009 to 2012. Drishti also holds a Master’s degree in Advanced Accounting from the same institution, which she completed from 2012 to 2014. Her foundational education includes a High School diploma from Mulund Vidya Mandir Jr. College, where she studied Commerce from 2007 to 2009.
Mentoring and Team Development
In her current role at Nationwide Building Society, Drishti Rai Singh actively mentors colleagues and newly hired member representatives. This initiative is aimed at continuously improving the customer experience within the branch. Her commitment to team development reflects her understanding of the importance of knowledge sharing and skill enhancement in the service industry.