Ea Petrela
About Ea Petrela
Ea Petrela is a Senior Customer Service Consultant at Nationwide Building Society, with a background in law and extensive experience in the banking sector. He has held various positions at notable financial institutions, including Lloyds Banking Group and NatWest, and has received multiple nominations for his performance in customer service and business development.
Work at Nationwide Building Society
Ea Petrela has been employed at Nationwide Building Society as a Senior Customer Service Consultant since 2019. In this role, he is responsible for providing high-quality customer service and support to clients. His tenure at Nationwide Building Society has lasted for five years, during which he has contributed to enhancing customer satisfaction and service delivery in Northampton, United Kingdom.
Previous Employment at NatWest
Before joining Nationwide Building Society, Ea Petrela worked at NatWest from 2013 to 2016. During his three years at NatWest, he served as a customer service representative, focusing on delivering effective banking solutions and support to customers. His experience at NatWest contributed to his development in customer service roles within the financial sector.
Experience at Lloyds Banking Group
Ea Petrela held the position of Senior Personal Banking Manager at Lloyds Banking Group from 2008 to 2011. His role involved managing personal banking services and fostering customer relationships in Guildford, United Kingdom. He was recognized for his performance, receiving a nomination as 'Best performer in the Region' for attracting new business during his time there.
Education and Qualifications
Ea Petrela studied Law at the University of Tirana, Albania, where he earned a Bachelor's degree from 1991 to 1995. He furthered his education at the College of Law in Guildford, completing a Bachelor of Laws (LL.B.) in English Law from 1996 to 1997. Additionally, he has successfully completed CF1 and CF6 Mortgage Adviser qualifications, enhancing his expertise in financial services.
Recognitions and Nominations
Throughout his career, Ea Petrela has received several recognitions for his contributions to customer service and performance. He was acknowledged by the LCEO for embedding DESSE standards, which led to improved customer reviews. Furthermore, he was nominated for a Shine Award by HSBC Area Director for best individual performance in the Area, highlighting his commitment to excellence in customer service.